Introdction

• S.V. Arts College, Tirupati has a “Grievance Redressal Cell” to address the grievances of its Stakeholders.
• Sri. E. Ramakrishna Reddy, Senior Lecturer in Mathematics is appointed as Convener for the “Grievance Redressal Cell” along with other faculty as members.
• The “Grievance Redressal Cell” permits the Stakeholders to lodge their grievances in accordance with the rules and regulations of the institution.
• The “Grievance Redressal Cell” inquires the grievances in a fair and unbiased manner as per procedures in vogue.
• The “Grievance Redressal Cell” shows no discrimination among Stakeholders and serving with accurate solutions for their grievances.

Objectives

• The main objective of the “Grievance Redressal Cell” is to develop a reactive and responsible attitude among all the Stakeholders in order to create a harmonious atmosphere in the College.
• Motivate the Stakeholders to express their grievances freely and firmly without any fear or tear.
• Allows the Stakeholders to get fruitful solutions to their grievances.
• Adopts confidential procedures in resolving the grievances related to women/sexual harassments.
• Educates the Stakeholders to lodge a reasonable and credible grievance before the “Grievance Redressal Cell”.

Procedure For Lodging A Complaint

• The Stakeholders are advised to meet with the Committee Members at any time during the College working hours to lodge their grievances.
• The Complaint Box/Suggestion Box is installed in front of the Grievance Redressal Cell Office to facilitate the Stakeholders to put their grievances/suggestions in writing.

Functions of the Unctions of the Grievance Redressal Cell

• To look into the complaints lodged by any Stakeholder and take impartial adjudication on merits.
• To draw proper solution to the grievances of the Stakeholders with frank and fair technic.
• To address the cases punctually on receipt of written grievances from the Stakeholders.
• To hear the grievances in person and find spot solutions on many issues.
• To brought to the notice of the Principal for settlement with the guidance of the higher authorities on certain complicated issues.

Course Outcomes